For the past several years a rapidly growing group of consumers have been
getting rid of their traditional phone service in favor of internet
telephony systems commonly called VoIP or Voice Over Internet Protocol.
These new phone systems, based upon sending telephone communications via
the internet, have proven to be much cheaper than the land line systems
offered by BellSouth, Verizon, and the rest of the traditional phone
companies. Yes, for just a fraction of the cost, VOIP users are able to
obtain comparable services offered via traditional phone services
translating into savings of several hundred dollars per year. Businesses,
too, have caught on to the VOIP revolution as a few companies have stepped
forward to offer business dedicated internet telephony services at unheard
of savings. Let.s explore VOIP for business and the transformation that it
is bringing about for small and medium sized businesses across America.
If you run your own business, you know that a significant part of your
overhead is tied into maintaining a state-of-the-art phone system commonly
known as a Private Branch eXchange or PBX. These in-house exchanges are
typically owned by the business and are used to connect all of the phones
[extensions] within the business to each other as well as allow access to
the outside world.
While a PBX system is cheaper than public telephone network systems that
require each company phone to have its own line [and subsequent recurring
monthly line charge], they can still be a significant cost burden for many
businesses. Today, however, there is an alternative to the traditional PBX
system in the form of VOIP PBX. Yes, VOIP which has been gaining strength
in the consumer sector has found a place in many small businesses.
So, what are the benefits of VOIP for business? Many, to be sure
including:
Start up costs for VOIP PBX systems can be as much as 90% lower than
traditional PBX systems.
Monthly phone bill savings averaging 50% is common.
Interoffice calling charges are eliminated via business VOIP.
An Auto-Attendant feature allows for the replacement of a live bodied
Receptionist. With Auto-Attendant, calls can be transferred automatically
or through prompts; multiple greetings can be employed; and 24 hour
availability means this service can be used around the clock and around
the world. Companies get round the clock attention and save on at least
one Receptionist.s salary.
An Audio Conferencing feature allows for meetings to be held with
participants located at multiple sites; unlimited conference calls can be
held concurrently; and password protection can ensure that only invited
conference attendees participate.
Administrative Controls are implemented through a user-friendly web portal
to manage the system and track calls in action.
Other significant features included are music-on-hold; call i.d. with
name; call waiting; call transfer; three way calling; voicemail
notification via email; ring groups; online real time monthly billing
statement; and more.
Beyond all of that, VOIP PBX offers more flexibility than the standard
PBX, lowering overhead costs significantly and giving small and medium
businesses options that would have cost them much more through a
traditional PBX arrangement.
Will you investigate VOIP PBX for business? Perhaps the question should be
refrained a bit differently: can you afford not to switch to a VOIP PBX
system? Clearly, if it is a great host of options and lower costs that you
are seeking, than VOIP for business is the right choice of small and
medium sized businesses everywhere.
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