Communication has come a long way from the time of smoke signals. What was
new yesterday is considered required today. Technology advances are fast
and furious and to keep ahead in the business world you must advance along
with it, or risk missing out on the new moon.
The speed and effectiveness of your communication infrastructure is vital
in today's marketplace, where clients expect instant results. In addition,
your ability to virtualize your office is key in a decentralized and
mobile environment. Assisting your customers and making them feel serviced
is vital in a world where price comparisons can be retrieved in an
instant. Service will set you apart. This is where advanced communication
technology can help.
The following is an example of how Life Communications LLC assisted a
business improve their communications effectiveness, work product and
bottom line. Saran Importers Inc. (name has been changed) is an importer
of many products, including clothing, undergarments and electronics. They
have small offices in California, Michigan and Texas with their
headquarters in Brooklyn, NY. The Michigan and Texas offices have two
salesmen per location, while the California office has three operations
people and one salesman. The Brooklyn headquarters has 10 operations
people and three salesmen. For the sake of simplicity, the definition of
"operations people" is people who don't travel extensively, while salesmen
do.
They had a Lucent Partner system in Brooklyn and small SOHO (Small Office
Home Office) Panasonic multi-phones in the remote locations. They
communicated with the remote locations by calling them over a regular
phone line and with the salesman by office number or cell phones, which
they also gave to the clients. Some problems arose from this arrangement.
The following are a sample:
- High cost of inter-office communications.
- Multiple places for voice-mail. Hard to manage.
- If the cell phone was dead or otherwise not available the calls went to
voicemail or were lost.
- If a salesman was unavailable for extended periods (more than one day)
it affected communications with clients.
- No call accounting. No management of remote offices.
Life Communications replaced their Lucent system with a customized
PC-based advanced phone system. In the remote locations they put Voice
Over IP (VOIP) phones that communicated directly with the VoIP phone
system over secure private network DSL lines. This enabled the remote
offices to have all the advanced features of the main office.
They also setup a feature that enabled the salesman to manage where they
can be reached. In doing so, they would be able to give out a single phone
number that routed through the phone system. They would direct where the
phone would ring or even the order of where they can be reached and the
amount of times it would ring by each location. If the call would go to
voicemail the voicemail would actually reside on the phone system and a
voice file would be emailed to the salesman. Some salesmen chose to have a
copy, of the voice file, also emailed to the operations person who handled
their accounts.
This solved their problems by doing the following:
- Cut down, drastically, on the cost of inter-office communications. The
costs of the DSL lines are marginalized due to their dual-use as data
lines. All calls between offices are now as if they are in the same
office, they communicate by calling the extension, not an outside number.
- One place for voice-mail, all located on the phone system. Cell phone
calls are now called by the phone system and if the salesman is
unavailable it puts it in the internal voice-mail. This allows for easier
voice-mail management.
- Due to the advanced routing feature, calls can ring by multiple places
to reach a person who can help the client.
- When salesmen are now unavailable the calls can be automatically
rerouted to another salesman who can help.
- All calls, in all offices, can now be managed and kept track of. Client
communications can be more effectively handled.
This is just a small sample of the improvements made to the business
process. Another advantage to the VoIP system is; as new features, and
advancements, come out they can be integrated into Saran's current
platform. Expandability is also part and parcel of this VoIP experience;
the system can grow as Saran grows.
Voip And Crm Technologies To Succed In Business
If you are looking for success through the use of the internet and the current voice tech...
voip-and-crm-technologies-to-succed-in-business.php
How To Shop For A Voip Provider
The advantages of switching from a regular phone service to a VOIP ser...
how-to-shop-for-a-voip-provider.php
Voip Is The Bell Killer Small Business
When I entered the fledgling cable TV industry in 1979, a newly minted college grad, I remember thinking, WO...
voip-is-the-bell-killer-small-business.php
Upgrades Fuel Voip Enterprise Market
San Francisco, California July 26, 2006: Largely due to the integration of computer-telephony networks a...
upgrades-fuel-voip-enterprise-market.php
Voip For Business Unleashed
For the past several years a rapidly growing group of consumers have bee...
voip-for-business-unleashed.php
Cut Your Business Overhead With Voip
Business expenses play a significant role in impacting company profits and keeping t...
cut-your-business-overhead-with-voip.php
Voip And The Communications Industry
Are you worried about the costly long distance phone rates? Do you want to find some ways on how to cal...
voip-and-the-communications-industry.php
Can Voip Calling Save You Money On Your Phone Bill
As high speed and broadband internet connections are becoming more prevalen...
can-voip-calling-save-you-money-on-your-phone-bill.php
Voip Sometimes Not An Easy Choice
Previously I wrote that VoIP was a good choice. If naked DSL or DSL without pho...
voip--sometimes-not-an-easy-choice.php
The Switch To Voip
Making a long distance phone call used to mean us...
the-switch-to-voip.php
Voip 3 Ways To Make The Call
We.re hearing a lot about Voice Over Internet Protocol (VoIP) these days. I f...
voip--3-ways-to-make-the-call.php
How To Compare Residential Voip Offerings
Many people are turning to VOIP phone for several different reasons, the biggest reason being cost. The la...
how-to-compare-residential-voip-offerings.php
Voip 101
The buzz for this new phone system technology is reaching a fever pitch yet, many pe...
voip-101.php
Ip Telephony Voip The Syllogistic Fallacy
To the telephony novice, the world of modern communication can be an intimidating place. In a world ...
ip-telephony-voip-the-syllogistic-fallacy.php
Is Your Voip Hosted Pbx Provider
A recent survey conducted by Emprix revealed that more than one third of all VoIP service providers, which includes ...
is-your-voip-hosted-pbx-provider.php
Pc To Phone Using Voip With Dialup
Have you heard that you can make phone calls over the internet cheaply? Have you had...
pc-to-phone-using-voip-with-dialup.php
The Aim To Standardize Voip Protocols
Voice over Internet protocol (VOIP) is a remarkable technology that lets us talk to on...
the-aim-to-standardize-voip-protocols.php
A Guide To Information On Internet Phone Or Voip
What you are about to read... will reveal to you what you should know about a new telephone communication technology ca...
a-guide-to-information-on-internet-phone-or-voip.php
The Great Opportunity For Voip Resellers
Making telephone calls over the Internet using voice over Interne...
the-great-opportunity-for-voip-resellers.php
Voip
What is VoIP?...
voip.php
Faxing With Voip Can It Be Done
Faxing with VoIP can be slightly different than the traditional Public Switched Teleph...
faxing-with-voip-can-it-be-done.php
Switching To Voip
VoIP (Voice over Internet Protocol) is one of the newest available technologies in the field of ...
switching-to-voip.php
Why Should You Switch To Voip
By now, you've probably heard about the new technology called VoIP, or Voice Over IP. VoIP is...
why-should-you-switch-to-voip.php
Voip Guide Some Guidelines For Voip
VoIP refers to voice over Internet Protoc...
voip-guide-some-guidelines-for-voip.php
How You Can Use Voip Technology
Voice over Internet Protocol, or VoIP, uses your broadband internet connection to place phone calls. By convert...
how-you-can-use-voip-technology.php
Voip All The Information You Need
VoIP technology is revolutionary in that it combines inte...
voip--all-the-information-you-need.php
5 Steps To Voip
So you.re ready to enjoy unlimited long distance calling and lower monthly phone bills. We...
5-steps-to-voip.php
Voip Hosted Pbx How About Eight Great Reasons
1. Lower CAPEX Costs: Buying a traditional phone system is like buying a new car, it significantly depr...
voip-hosted-pbx--how-about-eight-great-reasons.php
5 Benefits To Adding Voip
There are many benefits and advantages to switching from PSTN- Public Switched Telephone Network. VoIP t...
5-benefits-to-adding-voip.php
The Basics Of Voip Devices
Making long distance phone calls usually means that you have to commit to a long distance carrier thro...
the-basics-of-voip-devices.php
Stay Connected With Your Downline Using Free Voip
Over the last few years I have noticed a large amount of my downline, sponsors and...
stay-connected-with-your-downline-using-free-voip.php
What Is A Voip Phone
In spite of the growing popularity of IP telephony, there are still many people w...
what-is-a-voip-phone.php
Voip Voice Over Internet Protocol
Voice over internet protocol or VoIP is beginning to come into it.s own. The promise of cost savings over traditional ph...
voip--voice-over-internet-protocol.php
Introducing Voip
Are you tired of the high fees you pay your telephone company? VoIP, or Voice Over Internet ...
introducing-voip.php
Why My Business Chose Voip
My world got smaller, my business grew five times over, and I got talking....
why-my-business-chose-voip.php
Voip And E911 Service
In the event of an emergency, are you capable of receiving the emergency ...
voip-and-e911-service.php
Voip Small Business Home Business Advantage
Small businesses, home-based businesses, and self-employed individuals have been turning to i...
voip-small-business-home-business-advantage.php
Discover Why You Should Make The Switch To Voip
We have heard of VoIP. We know what it is. But why should we ...
discover-why-you-should-make-the-switch-to-voip.php
Using Voip With Your Cell Phone
Before many of us came to rely on cell phone...
using-voip-with-your-cell-phone.php
Free Voip Services Not Necessarily Free
Though not a new technology, VOIP, or Voice Over Internet Protocol, has recently begun gaining grou...
free-voip-services-not-necessarily-free.php
The Power Of Voip
VoIP or Voice over Internet Protocol is becoming the p...
the-power-of-voip.php
Will Voip Make The Telephone Ring
As a large proportion of people worldwide are increasingly favouring the Internet as a means of communicatin...
will-voip-make-the-telephone-ring.php
Voip Is It Legal
I have been in telecom for 12 years and for 12 years I ha...
voip-is-it-legal.php
What Is Voip And How Does Voip Work
VoIP will allow users to user their broadband connection...
what-is-voip-and-how-does-voip-work.php
Disadvantages Of Voip
Voice over internet protocol (VOIP) is changing...
disadvantages-of-voip.php
Five Reasons To Buy Voip
Believe it or not, there are still a few ...
five-reasons-to-buy-voip.php
Whats The Story With Voip
Unless you've been residing in a cave fo...
whats-the-story-with-voip.php
What In The World Is Voip
VoIP is the acronym for Voice Over Internet Protocol. You ...
what-in-the-world-is-voip.php
Free Voip
Free VoIP is here now, are you prepared for this service? I...
free-voip.php
What Is Voip Security
Security is an obvious concern when it comes to any sort of technology, but ...
what-is-voip-security.php
What Is A Voip Gateway
The meshing of old analog telephone connections and VoIP (www.tech-...
what-is-a-voip-gateway.php
What Is A Voip Router
Voice over Internet Protocol (VoIP - http://www.tech-faq.com/voip.shtml) is a new wa...
what-is-a-voip-router.php
Where Can I Get Voip Training
VoIP (www.tech-faq.com/voip.shtml) is definitely the...
where-can-i-get-voip-training.php
Your Voip Agent Program
I have been in telecommunications for 12 years and recently had a business...
your-voip-agent-program.php
How Do I Compare Voip Providers
It.s actually quite easy to compare VoIP (www.tech-faq.com/voip.sh...
how-do-i-compare-voip-providers.php
Pbx Versus Voip
Many of those out there are considering the best way to go, PBX vers...
pbx-versus-voip.php
A Guide To Voip
What is VoIP? Voice over Internet Protocol (VoIP) is the ability to ...
a-guide-to-voip.php
Is Your Voip Service Secure
For individuals, VOIP security is primarily a matter of preventing others from eavesdropping...
is-your-voip-service-secure.php
Voip At Home Is It Right For You
VOIP AT HOME...
voip-at-home-is-it-right-for-you.php
Is A Voip Calling Plan Right For Your Home
If you watch TV read magazines, or drive through and cities with billboards c...
is-a-voip-calling-plan-right-for-your-home.php
The Voip Telephone Services Revolution
Ever since the birth of the internet, entrepreneurs ...
the-voip-telephone-services-revolution.php
Choosing A Voip Provider
There are 2 basic VOIP (Voice Over Internet Proto...
choosing-a-voip-provider.php
Is My Home Ready For Voip Telephony
Is My Home Ready for Voice over IP (VoIP) Telephony?...
is-my-home-ready-for-voip-telephony.php
Pros And Cons Of Getting Voip Right Now
You have a telephone, right? You have a computer, right? You want to save money, right? BAM, you are a VOIP...
pros-and-cons-of-getting-voip-right-now.php
Avoiding The Pitfalls Of Voip Implementation
There is no doubt that VoIP or Voice over Internet...
avoiding-the-pitfalls-of-voip-implementation.php
Equipment Options For Voip Communication
The marriage of computer and telephone technology goes by the fun...
equipment-options-for-voip-communication.php
Introduction To Voip
What is VoIP?...
introduction-to-voip.php
The Lowdown On Voip
It seems like technology is headed for a massive telephone change over. The traditional Public Switched Telephone ...
the-lowdown-on-voip.php
Voip Telephony Basics
VoIP (Voice over Internet Protocol) Telephony is the process of routing voice conversations over...
voip-telephony-basics.php
Take Advantage Of Internet Phone Calls Voip
Voice Over IP (VOIP) is a relatively new technology. Voice Over IP allows people to leave behind...
take-advantage-of-internet-phone-calls-voip.php
What Is Voip And Why Does It Matter
One of the latest services available online is called ...
what-is-voip-and-why-does-it-matter.php
Voip A Basic Basic Intro
What is it?...
voip-a-basic-basic-intro.php
Advantages And Disadvantages Of Voip
Is your phone bill getting out of sight, like ours did? We were disconnected from Verizon, so we ...
advantages-and-disadvantages-of-voip.php
Voip Questions And Answers
Voice over Internet Protocol, or VoIP, has grown in popularity recently and with that rise in popular...
voip-questions-and-answers.php
Voip Can Mask The Size Of Your Business
Have you heard the buzz about VOIP (Voice Over Internt Protocol)? Basically, it's like communicating over the phone wi...
voip-can-mask-the-size-of-your-business.php
Voip Headset With Dsp Netcom
Another generation of wireless headsets mad...
voip-headset-with-dsp-netcom.php
Consider When Selecting A Voip Provider
Monthly costs: A VoIP provider can save you upto 75% o...
consider-when-selecting-a-voip-provider.php
Voip Security
VoIP security has been called in question recently, thou...
voip-security.php
